These General Terms & Conditions (“Terms”) apply to all visitors, participants, partners, vendors, volunteers, and ticket holders (“Attendees”) of ClayZieFest (“Festival”, “we”, “us”, “our”). By purchasing a ticket, attending the Festival, or participating in any Festival activity, you agree to be bound by the following Terms.

1. Tickets & Admissions

1.1 Ticket Purchase

  • All ticket sales are handled exclusively through our official ticketing platform.

  • Tickets are valid only for the specific dates, activities, workshops, and locations indicated at the time of purchase.

1.2 Non-Refundable Policy

  • All tickets are non-refundable.

  • Artist changes, program adjustments, or schedule modifications do not entitle ticket holders to refunds.

1.3 Masterclasses, Workshops & Limited-Capacity Activities

  • Admission to masterclasses requires a special ticket, unless stated otherwise.

  • A booking is only confirmed after full payment has been received.

1.4 Ticket Transfers

  • Tickets may be transferred to another person if the ticketing platform allows it.

  • Any transfer fees are the responsibility of the ticket holder.

1.5 Wristbands / Badges

  • Attendees must wear their Festival wristband or badge visibly at all times.

  • Lost or damaged wristbands may be replaced at the Festival’s discretion and may incur a fee.

2. Program Changes & Artist Lineup

2.1 Right to Modify

  • The Festival reserves the right to modify the schedule, programming, artist lineup, activity locations, or times at any moment.

2.2 Artist Cancellations

  • In the event of artist cancellations, we will secure the best possible alternative.

  • Such cancellations do not constitute grounds for refunds or compensation.

3. Conduct & Safety

3.1 Inclusivity & Behaviour Policy

ClayZieFest is a festival where everyone is welcome. We are committed to creating an open, inspiring, and respectful environment for all visitors, artists, staff members, partners, and volunteers.
Unacceptable behaviour will not be tolerated on the festival grounds. This includes, but is not limited to:

  • Harassment or discriminatory behaviour

  • Verbal, physical, or online aggression

  • Intimidation, threatening behaviour, or disruption of activities

  • Actions that endanger the safety, wellbeing, or enjoyment of others

Anyone violating these standards may be denied entry or removed from the festival without refund, in order to protect the experience and safety of all attendees.

3.2 Code of Conduct

Attendees must:

  • Treat artists, staff, volunteers, vendors, partners, and fellow visitors with respect.

  • Follow instructions issued by Festival staff.

  • Refrain from disruptive, unsafe, or inappropriate behaviour.

Harassment, aggression, or dangerous actions may result in removal without refund.

3.3 Safety at Demonstrations & Kilns

Certain activities involve heat, tools, heavy equipment, or firing processes.
Attendees must:

  • Respect safety zones and instructions

  • Avoid restricted areas

  • Follow safety signage and staff directions

Access to specific zones may be limited due to safety regulations.

3.4 Prohibited Items

The following items are not permitted:

  • Weapons or dangerous objects

  • Illegal substances

  • Open flames or flammable items

  • Any item deemed unsafe by Festival staff

3.5 Personal Belongings

The Festival is not responsible for lost, damaged, or stolen belongings.
Visitors should keep valuables secure and within sight.

3.6 Our Safety Commitment

ClayZieFest prioritizes the wellbeing of every visitor, artist, staff member, partner, and volunteer.
We maintain strict safety standards for all activities, including demonstrations, firing processes, equipment usage, and crowd management.
We ask all Attendees to follow safety instructions at all times to help keep the festival environment secure and enjoyable for everyone.

4. Liability & Disclaimer

4.1 Attendance at Your Own Risk

Participation in the Festival, including workshops and hands-on activities, is at your own risk. This may involve exposure to:

  • Clay, tools, materials, glazes

  • Dust, heat, or active kilns

  • Crowds and workshop equipment

4.2 Festival Liability

  • The Festival is not liable for injuries, accidents, or damages sustained on Festival grounds.

4.3 Third-Party Activities

  • Some workshops or demonstrations may be operated by external artists or partners.

  • We are not responsible for the actions, omissions, or policies of third parties.

5. Photography, Video & Media

5.1 Festival Documentation

By attending, you acknowledge that:

  • Photos and videos may be taken by Festival staff or authorized media.

  • These may be used for promotional, commercial, or archival purposes.

  • If you prefer not to be photographed, please notify staff upon entry; however, avoidance cannot be guaranteed in public settings.

5.2 Personal Photography

  • Visitors may take personal photos unless explicitly restricted.

  • Some artists may prohibit filming or photography during specific sessions—please respect these requests.

6. Vendors, Partners & Artists

  • Vendors, exhibitors, partners, and participating artists operate under their own terms and are responsible for their own products, services, teaching methods, and interactions.
  • The Festival is not liable for disputes, conflicts, or misunderstandings between attendees and any third-party provider present at the event, including vendors, partners, or artists.
  • Any concerns or issues should be addressed directly with the third party involved.

7. Children & Youth Attendance

  • ClayZieFest is primarily an event designed for adults.

  • Children are welcome but must purchase a ticket, regardless of age.

  • Children under age 16  must be accompanied and supervised by a responsible adult at all times.

  • Due to safety considerations around kilns, equipment, tools, and demonstrations, some areas or activities may not be suitable or accessible for children.

  • The Festival reserves the right to restrict access to certain zones for minors whenever safety cannot be guaranteed.

8. Accessibility

ClayZieFest aims to be accessible and welcoming to all visitors. However, due to the industrial style and layout of the venue, accessibility for certain areas—particularly some masterclass spaces—may be limited.

If you have specific accessibility needs or require assistance during your visit, please contact us in advance at hello@clayziefest.com, and we will do our best to accommodate you and provide accurate information about accessible routes and facilities.

9. Weather, Force Majeure & Unexpected Circumstances

9.1 Weather Conditions

The Festival takes place regardless of weather unless conditions create a safety risk.

9.2 Force Majeure

The Festival may cancel, postpone, or adjust the event in circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Fires

  • Pandemic restrictions

  • Strikes

  • Government regulations

  • Infrastructure failure

No refunds or compensation will be issued for cancellations or changes due to force majeure unless required by law.

10. Privacy Policy

Personal data collected through ticketing, newsletters, or festival participation will be processed according to our Privacy Policy.

11. Contact

For questions or concerns regarding these Terms, please contact:
hello@clayziefest.com